Frequently Asked Questions
Find answers to the most common questions about StoryZhi
StoryZhi is an interactive audio storytelling platform designed for children. Here's how it works:
- Purchase your StoryZhi storyteller device
- Browse and buy audio stories from our library
- Connect your device to your account
- Enjoy unlimited storytelling adventures!
Connecting your storyteller is simple:
- Turn on your StoryZhi device
- Go to your personal library page
- Click on "Connect my storyteller"
- Follow the on-screen instructions
- Your device will be linked in just a few clicks!
Buying stories is easy:
- Browse our story collection in the Audio Books section
- Add your favorite stories to cart
- Proceed to checkout
- Stories will be available in your library instantly
Accessing your library:
- Log in to your account
- Click on "My Library" in the navigation
- All your purchased stories will be there
- You can play them directly or sync with your device
Troubleshooting Guide
Quick solutions to common issues
Connection Issues
My storyteller won't connect to my account
- Check if your device is turned on
- Ensure you're logged into your account
- Try refreshing the connection page
- Contact support if issues persist
Payment Problems
I can't purchase stories
- Verify your payment method
- Check your internet connection
- Clear browser cache and cookies
- Try a different payment method
Audio Issues
Stories won't play or have poor sound quality
- Check device volume settings
- Ensure speakers/headphones are connected
- Try restarting your device
- Check for software updates
Account Issues
I can't log in or access my account
- Reset your password
- Check your email for verification
- Clear browser data
- Contact support for account recovery
Contact & Support
We're here to help you every step of the way
Get in Touch
Email Support
contact@storyzhi.com
Phone Support
+33 1 23 45 67 89
Support Hours
Monday - Friday: 9AM - 6PM (CET)
Office
Paris, France
Send us a Message
How to Get Started
Your journey to magical storytelling begins here
🛍️ Get Your Storyteller
Start your adventure by ordering your StoryZhi audio storyteller from our online store. Our device features a playful, intuitive design with child-friendly controls that open the door to a magical world of stories.
Visit Store📚 Choose Your Stories
Explore our extensive library of interactive audio stories: fairy tales, adventures, educational content, and more. There's something for every age and interest. Add your favorites to cart and create a personalized audio experience.
Browse Stories🔗 Connect Your Device
Link your storyteller to your StoryZhi account through your personal dashboard. The connection process is simple and secure, taking just a few clicks to sync your purchased stories and start listening.
Connect Device✨ Enjoy the Magic
Sit back and let the storytelling magic begin! Your child can now enjoy their favorite stories anytime, anywhere. The device is portable, durable, and designed for hours of entertainment and learning.
Start ListeningParents and Kids Love StoryZhi!
See what our community says about their StoryZhi experience
Discover the Magic of StoryZhi
Watch how families around the world are creating unforgettable moments with our audio stories